Enjoy the convenience of email. To cancel your contract, you must call Alder’s customer service department no less than 30 days before you want to cancel your service. Customer Service Representative (Former Employee) - Orem Utah - September 8, 2018 I’ve worked at other call centers before and non of them are perfect, however Alder is by far the worst. Useful. Winner: ADT. The cheapest Alder alarm system starts at $34.99 a month, and Alder Security requires no credit check. Vivint and Alder home security systems offer homeowners effective and reliable home security. Return Period — Brinks has a 30-day return policy for all their equipment and services, while Alder doesn't have a clear policy regarding returns. You can visit your city hall and talk to an official there about your alarm system. Sharing is caring! But thankfully a fellow named Geno from tech support came on the line and got us back on track. Alder also offers a Limited Lifetime Equipment warranty for an additional $3.00 per month, which extends your warranty to the full period during which you have a service contract with Alder. 855.535.4955. Alder Home Security offers a limited 12-month warranty on all of its equipment. They made the whole process so easy and you could tell they are a hard working and solid team who take pride in what they do. Customer Portal. How would you like to get help? If you set up service with them, you're obligated to use their service for several years, depending on your agreement with them. Is there a trial period with Alder Home Security? Reviews → Burglar Alarm Systems → Alder Security Alder Security Reviews (%countItem) Add a review. Both companies require contracts … How do I discontinue Alder Home Security? Life Safety. On one hand, the up-front guidance when you’re putting together your Alder home security system is helpful and uncommon for DIY systems. Is Alder Security A Scam . Mounting on some surfaces can be difficult and the sensors must be close enough to transmit a signal to the main hub. Tech Republic. In 2019, ADT was awarded $4 million from Alder Security for deceptive sales practices. If you have any questions about installing or getting a permit for an Alder home security system, you’re welcome to call our customer service team at 855-977-7201. Make sure you're working with the right people. I was originally under contract for 3 years. Write a review on Alder Home Security or ask a question. ZDNet. Sales Team of the Year The nationally recognized Stevie Awards awarded Alder as the silver 2017 recipient for the Field Sales Team of the Year. Alder's primary focus is providing customers security systems and monitoring services, but the company also offers limited fire, home hazard, and medical emergency protection as well as home automation integrations. Questions? Ask for the rep's badge and enter the Rep ID in the form to the right. Alder Customer Service . Customer Support. Home Security. Unaware that in my contract somewhere it states that if I don't call 30 days before the end of my contract date and have them send a letter to me and me sign it and return it. Gamespot. One major difference between ADT and Alder is the equipment installation. Alder Security My Account . Write a review Sign in. Customer service. Alder Security includes the industry-standard 24/7 professional monitoring along with the added function of mobile remote system access through a web-enabled device. We came across some eye-opening things during our hands-on experience with Alder. Life Safety. Check with Alder Security customer service to find out what sensors are best suited for your situation. Home Security. You can call Alder Home Security at (833) 329-8280 toll free number, write an email, fill out a contact form on their website www.alder.com, or write a letter to Alder Holdings, LLC, 450 N 1500 W, Orem, Utah, 84057, United States. Alder Security 450 N 1500 W, Orem, Utah, United States, 84057-2829. Cameras Verify Rep. Support. This young lady name Virginia helped me with my security panel. Consumer Product of the Year The nationally recognized Stevie Awards awarded Alder as the silver 2018 recipient for the Consumer Product of the Year. Both offer 24/7 customer service. CBS News. But on the other hand, the lack of transparency for pricing and persistent complaints about tech follow-up for existing customers give us pause. 3. Alder Home Security offers a 30-day trial period for its home security systems. 2. the gold recipient for Sales and Customer Service. CNET. Home Security. Have something to share about Alder Security? Metacritic. Customer service is sales driven only and not there to HELP a customer. 1. Contact Alder Home Security customer service. Equipment — You can set up service with Brinks using their equipment or a third-party system from Nest, while Alder only monitors security systems purchased from them. Customer Support . When we called Alder customer service for help, we were put on hold for a full 30 minutes (not good!). The turnover rate is so high that we were pulled out of training early to get more agents on the phone. Home Security Life Safety Cameras Verify Rep. 855.513.9495. The average Alder salary ranges from approximately $23,125 per year for Alarm Technician to $150,000 per year for Salesperson. According to the Utah Better Business Bureau, Salt Lake City based Alder home protection has over 200 complaints nationwide, many of them for deceptive home security … Give us a call, we will get you taken care of. Medical Alert. Get support for your Alder home security systems through email or over the phone. Login or create an account to manage your account. Alder believes in quality home security, protection, & service without compromise. My fire alarm/freeze alarm went bad, a week before I was heading out of town for the holidays. Average Alder Customer Service Representative hourly pay in the United States is approximately $12.71, which meets the national average. Customer Support. She stayed on the phone with me until it was fixed. Alder Security Equipment & Services. What we do know is that they take pride in customizing their security systems for each and every customer. Just got off the phone with this Alder trying to cancel my service after 5 years! Salary information comes from 35 data points collected directly from employees, users, and past and present job … firstname.lastname@example.org. Alder and Vivint are both ideal for those with long-term security needs because of the contract requirement. One. Learn about Alder culture, salaries, benefits, work-life balance, management, job security, and more. Alder Security includes the industry-standard 24/7 professional monitoring along with the added function of mobile remote system access through a web-enabled device. TVGuide.com. Yep, there's an app for that. Outdoor applications may require more robust sensors. - Awarded best customer service and salesman award from customer satisfaction online reviews - Trained new employees on food handling procedures - Server, Cashier, Cook, Delivery Driver. "Excellent customer service from initial contact through to installing the alarm system and cameras and the after service. If the rep's information appears, they currently work with Alder. Mobile Remote System Access and Cellular Service. Some good news, and other not so good news. With Alder, customers are typically required to sign a three-year or five-year contract. I was originally an AP customer; however Alder bought them out and so this review reflects the experience I have had with Alder. This is an alarming indication of the company's customer service or lack thereof. Alder gets mixed reviews for customer service. These systems occupy an increasingly crowded middle-ground between premium and entry-level security solutions. Cancelling your Alder Home Security contract can be a hassle. That said, instead of a pre-determined equipment package, expect to receive a security system tailored to your needs, but with a higher upfront fee. To create an account please fill out the form below. Verify Representative. Use RevDex to write a review. Average Alder hourly pay ranges from approximately $10.77 per hour for Agent to $34.65 per hour for Outside Sales Representative. Suggestions. Medical Alert. We are so happy with the end result and would definitely recommend Alder Security to anyone thinking about having security." Customer Portal. Wanda K Sign in to contact user • Sep 08, 2020. It seems that Alder may care more about signing customers and making money than it cares about actually helping its customers. TV.com. Alder Security Customer Service . Submit Latest News from. Share. Alder provides a broad line of home security systems with 24/7 professional monitoring and mobile control. Need immediate support? Customer service contacts and company information. I would be automatically given another 12 month contract. Alder (844) 746-2481 Visit Site » Installation. Coupled with industry-leading emergency response times, Alder offers professional installation or a proprietary do-it-yourself installation option and ships the alarm systems directly to the customer… Alder Security is an American home security company balancing DIY systems with 24/7 monitoring. Reply. Get support for your Alder home security systems through email or over the phone. I want to thank her and appreciate her for helping me get this problem done.. thank you again Virginia for your help and the Alber security team.. I tried calling and no calls were returned, I also tried contacting on their website. 855.535.5006. How to Verify. Call: 855.535.4955. We’ll be happy to help you out. Alder seems to falter in terms of customer service response but excels in terms of responding to system alerts when an emergency occurs. This will deter some customers who prefer either a fully DIY service or a … Give us a call at 844-442-5337. My Account . My Account. Alder Security: What our Tests Revealed. Reviews from Alder employees about working as a Customer Service Representative at Alder. Cameras Verify Rep. Support. Submit. Mobile Remote System Access and Cellular Service. 9 talking about this. Alder Alarm System Phone Number . They offer quality equipment and professional monitoring for an added layer of security.