Try Now! Headline : Concierge Supervisor with 6 years of experience in providing administrative assistance with resident files, ledger cards, which may include information regarding current employment, work telephone, number of vehicles parked on the property, and emergency information. I was pleased to see the ad for Concierge on while browsing for new positions. Created schedules for Concierge Department employees. Recommended changes to existing methods to increase the accuracy, efficiency, and responsiveness of the concierge team. Hotel concierge resume. A hiring manager looking for a Concierge is looking for an individual adept in multitasking … Skilled at … Guide the recruiter to the conclusion that you are the best candidate for the concierge supervisor job. Handled/covered all callouts and create a new schedule for concierge every week. Ensured flawless concierge lounge, restroom, storeroom, and kitchen. Placed incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins. Offering an array of skills in large-scale event planning, effective communication, leadership, contract … Assist family/significant others with locating patients in the hospital. Use the objective statement to make a great first impression, by communicating to the employer why you are interested in working as a concierge in their establishment. Most Concierges showcase certification in hospitality services in their resumes. What's the Best Format for a Housekeeping Resume? Accountabled for training all new hires, resulting in a strong guest services team. A concierge’s role goes far beyond just greeting hotel guests. Hotel Concierges welcome guests in a hospitality establishment and provide a variety of services: offering information about surroundings, calling taxis, handling baggage, making dinner reservations and travel arrangements, and running errands. Represented the ultimate one-point contact for the Front Desk: restaurants, transportation, amenities, statuses, companies, payments, Housekeeping, Food, and Beverage, etc. If you don’t have the right skills listed, the chance for you to land that job will grow very thin. Sample resume for concierge position. Ability to identify customer service issues within the ED lobby and assist with the resolution of … Consulted in the budgetary decisions and ensured that my department stayed within budget. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself. Developed and implemented policies, procedures, and process improvement initiatives to improve retention rates and increase customer satisfaction. But look at this next entry-level resume example: In a first-time resume with no experience, the second of those samples really does the job. Required constant flexibility and ability to adapt quickly to new tasks and to prioritize duties in an efficient manner. Here is the Hotel Concierge Cover Letter example: Dear Ms. Hospitality concierge resume sample: create your own in 15. Maintained a work environment of cleanliness and organization. Objective : Concierge Supervisor with 2 years of experience in Meeting, greeting, directing, and offering assistance and information to residents, guests, visitors, and vendors, and also Receiving, processing, tracking and delivering packages, etc. Coordinate transportation needs for owners and guests. Embrace and exhibit the highest level of ethics and integrity consistent with company standards. Hotel Concierge Resume Examples. Acknowledged and greeted all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist owners. Take appropriate service recovery actions. November 29, 2020 Jodnsdhh@fd2 cover letter examples. However, there are resources available, such as this free concierge cover letter sample, that can point you in the right direction. Check out real resumes from actual people. Demonstrate and apply broad knowledge of concepts, practices, and procedures for managed work group(s) and how it supports related operations. Responsible for covering shifts in case of emergencies and accept pkgs. Ensure proper staffing and scheduling for maximum productivity. Hold for arrival when necessary, Assist with development of all training-related materials and train Concierge staff and all hotel employees in Concierge procedures, Conduct meetings regularly within the department, Interact in courteous and professional manner with all guests, staff and community members, Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties, Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks, Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel, Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints, Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form, Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure, Experience: Minimum one years’ experience as a Concierge for a luxury or ultra-luxury hotel, General Skills: Must be able to perform job functions with attention to detail, speed and accuracy, Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various, Identify and document all requests, expectations and biographical information for owner and guest profiles to facilitate creating personalized experiences, Coordinate and provide advance itinerary planning and reservations at least 30 days prior to arrival, Review daily arrivals and identify special requirements with the Doorperson, Butlers and Housekeeping, Greet owners and guests upon arrival escorting them to their residence and providing an orientation of the Club, their residence, as well as, retail and restaurants within Ghirardelli Square, Check in arrivals and settle guest accounts while ensuring all service standards are followed, Ensure up to date concierge referral material and educate other Concierges, Door Attendants and Butlers on new information ensuring accurate details, Accurately process charges to members for rental, groceries, and customer services, Maintain a detailed log record tracking all requests, both pending and confirmed, Maintain community liaison with vendors and continually expand knowledge of San Francisco and Bay Area history, activities, events, attractions, Provide special event coordination of private party requests in the private room or in room as requested, Work directly with all departments and colleagues to establish consistent positive communications and interdepartmental cooperation, Must possess outstanding guest services skills, sophisticated verbal & written communication skills, Computer literate in Microsoft Windows applications preferred, Previous experience in a luxury environment preferred/, Excellent presentation, communication and guest service skills, Bi-lingual skills preferred (Spanish and Portuguese), Winter Season Lifestyle Benefit that can be used towards one of the following, Provide information, advice, and reservation services on a wide variety of guest inquiries, including city tours, theater tickets, restaurants, doctors, and flight reservations, Maintain current knowledge of all hotel services as well as daily VIP Guest, VIP Guest requests, and special events, Previous concierge experience in the hotel, leisure, and/or retail sector, preferred, Proficiency with computers and computer programs, including Microsoft programs, Willingness to always go above & beyond for guests & other associates, Ensures all business transactions and practices comply with all federal regulations, Proven leadership skills established through management experience, Ability to effectively profile, service and strengthen relationships, Act as a main point of contact for guests, and assist with all enquiries, Provide friendly advice and information on local attractions, restaurants and services, Work a variety of shifts including late, early, weekends and public holidays, Be one step ahead of the guest, knowing what they need before having to ask, Ensure you are up to date with VIP guest movements and hotel special events, Oversee the Day to Day running of the Concierge desk including guest luggage, mail and taxi services, Experience in a similar role, must be within a 4 or 5 star environment, Exceptional communication skills and positive manner, Demonstrated understanding of local restaurants, attractions and events, Strong organisational skills and a passion for helping others, Team member only discount global Hilton room rates, Career development planning opportunities, Performs various Human Resources responsibilities for the concierge department including the preparation of work schedules to maximize the effectiveness of the department, Strictly enforces the privacy and confidentiality of all guests, Ensures known guest preferences are met and amenities provided. 20+ concierge resume samples to customize for your own use. Reserved freight elevator for scheduled move in's and move-outs as well as furniture deliveries. Increased guest retention by exceeding guest expectations while utilizing professional warmth. Administrated point of contact for maintaining and monitoring daily working hours for all internal and external departments of the hotel. Do you need the best Concierge resume? 3. Crafting a Catering Server resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Skills : Managing SKills, Detail-Oriented, Supervising Skills. Developed, implemented, and directed new hire training. This position ensures that it is the first section of your resume a hiring manager will see. The person who hires housekeepers is the one with the white glove, checking for dust. You bet it does. Hotel Concierge Cover Letter. Promote team work and quality service through daily communications and coordination with other departments. Here is the Hotel Concierge Cover Letter example: Dear Ms. Common job duties linked to this post are listed on the Concierge Supervisor Resume as – answering guest questions and handling guest requests, making reservations for a tour, transportation, and providing directions; referring requests to relevant staff; keeping updated of all information concerning the hotel services; keeping records and distributing all incoming and outgoing mails; storing guest luggage and handling them with care, and performing all other duties as needed. Download Concierge Supervisor Resume Sample as Image file, Registration Representative Resume Sample, Provides leadership and staff development through an established sales, service, and coaching process, Guides the team in developing and maintaining portfolios or revenue generation relationships within the affluent market segments, Provides sound personal financial planning, advice and guidance, Addresses account inquiries while providing superior customer service, Supports sales process through referrals, observations and coaching teams, Utilizes social media, email, chat, video conferencing and inbound and outbound calling, Sells and cross-sell products and service, Ideally have a knowledge of LEGOLAND Windsor Resort facilities, Demonstrate a high level of customer service, Assists the Concierge Manager with team development and training, Performs various administrative tasks assigned by the Concierge Manager and works directly with guests as a Concierge when volumes warrant, Assist with team payroll, performance manage missed pushes, pay corrections, etc, Assist with any plans or arrangements the guest intends to make during their stay, Expedite the flow of work and materials within or between departments according to established company guidelines, Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company, Manage the process and assist agents and guests with the check in/out process, Develop and foster an environment of teamwork and interdepartmental cooperation, Strong organizational skills with attention to detail and quality, Ability to demonstrate good judgment when dealing with guests and staff members, Proficient in time management; the ability to organize and manage multiple priorities, Maintain a sound knowledge of local events and industry trends, network with local tourist organisations, Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes, Strong analytical and problem solving skills, Maintain positive internal guest relations at all times to ensure successful inter-departmental relationships, Coordinate room blocking for all guests every day through LMS systems, work ahead to peak periods and high business, Ability to initiate and hold professional and friendly conversations with guests, Establish workloads, assign tasks, and review results, Manage the process and assist agents and guests with concierge services such as booking of shows, tours, restaurant reservations, etc, Demand dates to ensure blocking is done strategically, Create work schedules for staff and maintain proper staffing levels by coordinate lunch breaks, Handle customer issues by following the recovery procedures and ensuring guest satisfaction, Develop training program for Concierge staff, Develop departmental standard operating procedures, policies, and ensure consistent adherence, Responsible for timely evaluation of all direct reports and conducting introductory and annual performance reviews, Maintain an open door policy and address all team member issues and/or concerns in a timely manner, Conduct divisional/departmental staff meetings at least once per month, Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining project records or achieving desired results, Oversee personnel while facilitating a specific project or assignment, Process related administrative details in order to keep department operational and effective while achieving results of projects assigned, Possess skills to expedite clerical processing, evaluate information, and implement or take action based upon information, Anticipate VIP guest’s needs, respond promptly and positively however busy and whatever time of day, Model the Sands Casino Resort Bethlehem Standards of Steel at all times, no exceptions, Resolve guest complaints/discrepancies to the best of your ability ensuring guest satisfactions, Evaluate departing guests for additional complimentaries before printing departing folios, Maintain a complete knowledge of all Sands Casino Resort Bethlehem products and services, as well as maintaining a complete knowledge of all Sands Casino Resort Bethlehem products and services in order to be professional concierges, Coordinate all Butler arrivals and maintain the Butler Suite List, Maintain a complete knowledge of and comply with all procedures of VIP and Casino Marketing, Manage day to day operation of concierge department through activities including, but not limited to staffing, payroll and scheduling, Actively respond to and satisfy guest requests and complaints, Maintain accurate records of all guest request items, Receive and distribute all guest mail. Respond appropriately to guest inquiries about resort amenities, features, special functions and local attractions, dining, entertainment, and directions to guest upon request. Greeted and directed all incoming public. Monitored and provided feedback to agents regarding performance on all calls. There are plenty of opportunities to land a Catering Server job position, but it won’t just be handed to you. Similar Job Positions. Concierge Cover Letter Example. Guaranteed that every guest, regardless of all other factors, was satisfied, happy, and safe within their bed. Demonstrate a passion and understanding of company goals and ensure your area of responsibility meets all company standards by performing daily inspections. Concierge Supervisor Resume Examples & Samples Previous experience in similar role or Senior Concierge Agent Role Previous experience of Concierge Management, Developing and Building Teams, Opera ,Supervising Associates of more than 20 team members Aggressively managed concierge lounge expenses to ensure profitability. The example states the year of completion for the academic credential, the name of the degree, the university, and the location of the school. In the same way that you might reference resume samples, the following Concierge cover letter example will help you to write a cover letter that best highlights your experience and qualifications. Addressed and resolved a wide variety of concerns and complaints pertaining to employees and residents. They are also required to report to managers and fulfill special requests. Supervised all concierges wear proper and clean uniform when on duty, Ensure all concierge maintained the highest satisfaction service to resident. View All Server Resumes. Worked primarily autonomously, consulting the General Manager when needed. After logging in, come back to this page and refresh your browser. Edit Sample Sign in required. which may be handed over to guests, Ensure constant supervision on the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel, Ensure assistance with the Guest Services that all luggage, messages, parcels, etc. Also, convey the value they would benefit if you are granted the job. (25% time), Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. Create My Resume. They may book services for guests, such as transportation and activities. Concierge job description sample This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. Weeks, I am writing to apply for the open position of Hotel Concierge at Sonnenalp Hotel and I have. Things to put on your resume ; Specific skills to mention; Full resume sample . Detailed job descriptions of various positions, including duties, major responsibilities, required job skills, knowledge, working experience, and education. A customer service resume objective is a component of resumes that briefly describes the skills, experience and abilities you can bring to a position. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Just a f… We have made you some resume samples that you can use to edit and create your very own resume. Example 1 ‘Seeking a position as a customer service representative in a fast-growing company.’ The above resume objective doesn’t indicate the applicant’s qualifications or skills, which gives the employer no way to know what value they would bring to the company. Responds to emergency situations as necessary and as directed, At least 2 years of experience in a supervisory level position in Hotel Operations or 5 five years of equivalent work experience in Concierge Services, Ability to deal effectively with guests, management, employees and outside vendors, Effectively develop and mentor staff and hourly employees to ensure that all departmental standards and goals are understood and met, Excellent organizational and communication skills and exceptional telephone etiquette, Proficiency in Microsoft Word, Excel, Power Point and Microsoft Outlook, Education level usually associated with the attainment of a Bachelor Degree in Culinary Arts and/or equivalent work experience, Working knowledge of Microsoft Word, Excel, Power Point and Outlook, Assist Customer Care Representatives with day-to-day activities and provide them with guidance and motivation, Train, track daily production & attendance, coach and performance. Objective : As a Concierge Supervisor, responsible for Providing for the development of team members through training, monitoring, counseling, and performance evaluations, Providing direction and support to Platinum agents to ensure the highest level of service is provided at all times. Identify process improvements and best practices; ensure all compliance standards are met. Verified that items are addressed correctly, marked with the proper postage, and in suitable condition for processing. Edit this sample using our resume builder. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Objective : As a Concierge Supervisor, responsible for Providing for the development of team members through training, monitoring, counseling, and performance evaluations, Providing direction and support to Platinum agents to ensure the highest level of service is provided at all times.
2020 resume example for concierge position